Privacy Policy roll996

This Privacy Policy describes how roll996 ("we", "platform") handles personal information for users ("you") who access or use our online gambling services on this website. By registering an account or using any roll996 service, you agree to the collection and use of information as described in this policy.

1 Information We Collect

In operating the roll996 platform, we collect various categories of information from users. This collection takes place through the account registration process, financial transactions, platform usage and communications with our support team.

The information we collect includes the following:

• Identity information — full name, identity card number (MyKad), date of birth, gender and nationality provided during registration and the identity verification process.
• Contact information — email address, mobile phone number and full mailing address for communication and delivery of important notices.
• Login credentials — username and password stored in encrypted form, not plain text.
• Financial information — bank account numbers, e-wallet details (Touch 'n Go eWallet, ShopeePay, DuitNow), and records of deposits and withdrawals.
• Platform activity data — game records, betting history, login times, devices used and IP addresses.
• Communications — live chat records, emails and complaint forms submitted to our support team.

2 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. roll996 uses users' personal data for the following purposes:

• To process account registration and verify user identity in line with international licensing requirements.
• To enable deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX banking, ShopeePay and cryptocurrency assets.
• To provide online slots, live casino, sports betting and arcade game services in a secure and seamless manner.
• To send notices relating to bonuses, platform updates and relevant account information.
• To comply with legal requirements and international licensing regulations, including anti-money laundering (AML) measures and know your customer (KYC) procedures.
• To analyse usage patterns for the purpose of improving the platform and user experience.
• To identify and prevent fraudulent activity, account abuse or any unauthorised access attempts.
• To support our responsible gambling programme, including monitoring betting patterns.

3 Legal Basis for Data Processing

roll996 processes users' personal data on valid legal grounds in accordance with internationally recognised data protection standards. These grounds are:

• Contract performance — processing data is necessary to provide the services you request, including account management and financial transactions.
• Legal obligation — we are required to comply with KYC, AML and reporting obligations to relevant authorities under our international licence.
• Legitimate interests — we process certain data to prevent fraud, improve platform security and enhance service quality.
• Consent — for marketing communications and non-essential cookies, we obtain your explicit consent, and you may withdraw that consent at any time.

4 Sharing Data with Third Parties

roll996 does not sell your personal data to any third party. However, in operating the platform, we may share certain information with the following parties:

• Payment providers — financial institutions and e-wallet providers that process deposit and withdrawal transactions, including providers of DuitNow, Touch 'n Go, ShopeePay and the FPX network.
• Game service providers — game developers that supply slot, live casino and arcade game content on our platform to ensure a smooth gaming experience.
• Relevant authorities — when required by law, court order or international regulatory bodies in relation to our licence.
• Technical support service providers — companies that assist us with IT infrastructure maintenance, identity verification and customer support services, who are bound by strict confidentiality agreements.

5 Data Storage and Security

The security of your personal data is a priority for roll996. We apply multiple layers of technical and administrative protection to keep your information safe:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Password storage using strong hashing algorithms — your password is never stored in plain text.
• Role-based access controls ensuring only authorised staff can access sensitive data.
• Continuous security monitoring and regular penetration testing to identify system vulnerabilities.
• Routine data backup procedures to prevent data loss from system failures.

Your personal data will be retained for as long as your account is active or as long as necessary to fulfil our legal obligations. When data is no longer needed, it will be securely deleted or anonymised.

6 User Rights

As a roll996 user, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your information is inaccurate or incomplete, you have the right to request prompt correction.
• Right to erasure — in certain circumstances, you may request that your personal data be deleted from our systems, subject to ongoing legal obligations.
• Right to restrict processing — you may request that we limit how we use your data in certain situations.
• Right to object — you have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — you may request that your data be transferred in a machine-readable format.

To submit any request relating to these rights, please contact our support team via live chat 24/7 or email. We will process your request within a reasonable timeframe and keep you informed of the action taken.

7 Cookies and Tracking Technologies

The roll996 website uses cookies and similar technologies to improve your experience and allow certain functions to operate correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for basic platform functions such as maintaining your login session and transaction security. These cookies cannot be disabled.
• Preference cookies — store your settings such as interface language and display theme.
• Analytical cookies — help us understand how users interact with the platform for improvement purposes.

You can manage or block cookies through your browser settings. Please note that blocking essential cookies may affect certain platform functions.

8 International Data Transfers

As roll996 operates under international licensing, your personal data may be processed or stored outside Malaysia in jurisdictions with different data protection laws. In such situations, we ensure that:

• Data transfers are carried out only to countries or organisations that provide an adequate level of data protection.
• Appropriate data transfer agreements are in place to protect your rights.
• All data recipient parties are bound by equivalent confidentiality and security obligations.

9 Children's Privacy

roll996 services are strictly for users aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21.

During the registration process, we implement age verification measures to ensure compliance with this age limit. If we find that information has been collected from an underage individual, the account in question will be terminated immediately and all related data will be deleted.

10 Changes to This Policy

roll996 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we use.

Whenever this Privacy Policy is updated, we will change the "Effective Date" at the top of this page. For significant changes, we will notify registered users via an in-platform notice or through their registered email.

We encourage you to check this page from time to time to stay informed of any recent changes. Continued use of our platform after changes take effect means you accept the latest version of this Privacy Policy.

11 Contact Us

If you have any questions, concerns, or wish to submit a request regarding your personal data, the roll996 support team is ready to assist through the following channels:

• Live chat 24/7 — in Malay and English, available directly within the platform.
• Support email — [email protected] (please state the subject "Privacy Policy Enquiry" in your email).

We are committed to responding to every privacy-related enquiry carefully and professionally. roll996 values the trust you place in us to look after your personal information.